Terms and Conditions

Last updated: May 25, 2025

1. Delivery Information

1.1 Delivery Timeline

• For Dhaka City: Delivery within 2 (two) working days
• Outside Dhaka: Delivery within 5 (five) working days

1.2 Delivery Process

• Our delivery partner will contact you before delivery
• Customer must be available to receive the parcel

2. Return and Replacement Policy

2.1 Parcel Inspection

• All customers MUST check their parcel at the time of delivery
• Inspection should be done in front of the delivery person
• Any issues must be reported immediately to the delivery person

2.2 Refund Policy

• No refunds will be provided after accepting the delivery
• Once the delivery person leaves, we cannot accept refund requests
• All sales are final after parcel acceptance

2.3 Replacement Terms

Replacements are available for defective items

To qualify for replacement:

• Product must be unused
• Original tags must be attached
• Must have proof of purchase
• Replacement requests must be made within 7 days of delivery

3. Customer Responsibilities

3.1 During Delivery

• Be present at the delivery address
• Inspect all items thoroughly
• Report any issues immediately

4. Contact Information

For any queries or concerns:

Phone: +8801747236093
Email: ethereal.bd.info@gmail.com